Terms & Conditions

We’d like to take this opportunity to thank you for staying with Alpine Holiday Rentals.

Please read through the below bond conditions carefully. Bond security will be withheld against your nominated credit card in the event of any breach of bond conditions.

A thorough inspection of your accommodation is carried out prior to your arrival AND after your departure, followed by cleaning of your apartment. Any damage, failure to return keys or to meet the Bond Conditions below will incur a fee.

If you collected keys in Mansfield – you can leave these on the dining table
If you have a key box outside your apartment – leave your keys back in the key box
If you have a Key Code – ensure the door is fully locked on exit

Cleaning Expectations: Sweep or hoover any mess on the floor, wipe over benches, clean the bbq if used ($55 cleaning fee if left uncleaned), wash dishes and empty dishwasher, wipe out the fridge, turn off lights, appliances and heating, close the curtains, take out the rubbish.

PLEASE CHECK that lights, heating/cooling is off and all doors and windows are locked. If using wood fired heating make sure fire is out. 

• Place all rubbish, bottles and unwanted items from your refrigerator in the grey Rubbish Sheds located close by your accommodation on Mt Buller or if Off Mountain in the bins provided near your accommodation.   ******If you have excess rubbish please take it to the Mansfield Recycling and Refuse centre Tip access Road Mansfield. You will be charged for removal of excess rubbish left the property******
• Departure at your property is no later than 10 am unless previously arranged in writing with staff at Alpine Holiday Rentals. Late Checkout will incur a Bond Call.

• Upon your departure, please ensure you leave the apartment in an acceptable condition, ie. Clean any excess spills or cooking mess, wash dishes, pots & pans and put them away neatly in the cupboards. Please make sure that the dishwasher has been emptied. Any items put away dirty will have a fee incurred.

• Rubbish/bottles not removed, dirty dishes & excess cleaning will be charged at a minimum rate of $150, plus $65 per hour thereafter.

• All Apartments are strictly “NO SMOKING” ; an excess clean of $1500 will be charged if there is smoking in the house/apartment during your stay to cover cleaning costs of furnishings and fumigating.

• Please respect your neighbours, all of our properties have them and they know us. Please refer to the EPA Guidelines in relation to noise https://www.epa.vic.gov.au/for-community/environmental-information/noise/residential-noise/residential-noise-law Our quiet hours are between 10pm and 8am. Any reports of late night parties/loud noise may result in an early exit from your apartment and/or monies deducted from your security bond. Please respect your neighbors and keep noise to a minimum. Minimum Age 25. 

• Do not exceed the number of persons booked for your stay. This WILL result in a Bond call and the extra guests will be required to leave immediately. The number of persons includes all adults, children and infants. Sleeping on couches or any kind of mattresses not provided by the property owner is strictly prohibited.

• All properties on Mt Buller are NOT pet friendly. The village is located in a national park. Off mountain properties are also NOT pet friendly unless specifically classified as pet friendly. Prior approval must be obtained from Alpine Holiday Rentals for these properties

• Cooking appliances have been provided by the owner of the property – under no circumstances are additional cooking facilities such as portable gas cookers to be used INSIDE THE PROPERTY.

• Ensure that place-mats and heat mats are used on all surfaces. Any burns and heat damages to tables, bench tops etc will result in a Bond Call.

• No ski boots/muddy shoes, ski equipment to be worn in the property. (In summer this applies also to Bikes). Should there be any damage to the apartment, articles therein, missing items, or excess cleaning due to the apartment being left in an unacceptable state, these monies will be taken out of your bond.

Should you have a problem during your stay you must contact the office and allow us to help you.

Any calls or notifications AFTER the Stay, thereby not allowing us to help or rectify the situation will be noted but not compensated.